Customer Service
Posted by kirstylegg in blog on April 20th, 2009
You know, for all die-hard photographers that rattle on about how terrible Jessops are, I’ve had nothing but great service from them. I’ve been shopping there regularly since I started getting into photography, and any time I have had a problem, they have done their best for me.
Over the weekend, one of my studio lights popped. The bulb and fuse were both blown, however after replacing them, the light still didn’t work at all. I was frantic - I found my receipt and discovered the lights are still under warranty, so I phoned them and explained the situation. I was asked to come in and speak to a manager today, which I did. The manager then told me I could have the light repaired, which would take weeks, or he could exchange it with a new flash head, which would arrive in 3 days. This is the option I went for, and I am very pleased about the whole thing.
So my thanks go to the Dundee Jessops, for making my life less complicated!